FAQ

What are fractional assistance jobs?


Fractional assistance happens all the time. Think gig economy of real estate! This is when we as brokers and agents pay each other for coverage on deal specific tasks (like showings, inspections, open houses and more) when we are over-booked, double-booked, on vacation, or simply want to be more efficient and effective in serving our clients when and where they need it. Use the BrokerAssist app to work with fellow agents and brokers as an extension of your team, which ultimately helps grow your business!




Who can join BrokerAssist?


You must be an active, licensed agent or broker in the state or province you request or complete fractional assistance jobs. For outbound referrals, you can be an active agent or broker in any state or province to request referral assistance across the US and Canada. For inbound referrals, you need to be an active agent or broker in the state or province you complete the referral deal in.




What if I only want to work on jobs with brokers and agents within my team, office or firm?


For the fractional assistance job marketplace, we can set this up for your team, office, or firm with an upgraded White Label Solution. Contact us at support@brokerassist.com. For referrals though, we recommend collaborating cross-brokerage to help secure more referral opportunities across the US and Canada.




How do I know I’m hiring a quality agent or broker for my fractional assistance job or referral?


There is a 5-star rating feature that allows users to rate both the requesting and assisting agent or broker on each completed job and referral. This rating is viewable upon your selection of the broker or agent to help you vet who you want to work with. We recommend that you paste a link to your website and/or other rating sites into your bio/testimonials section of your profile. This will help other agents successfully vet and select you on jobs and referrals.




How much does BrokerAssist cost?


If you’re joining as an individual, BrokerAssist is free to download, sign up, and collaborate on jobs and referrals. We only charge a small 5% connection fee to the assisting agent or broker upon receiving payment. For example, if I paid you $40 to cover a showing, I would be charged $40, and you would receive $38 for assisting ($40 minus the 5% connection fee). All referral connections are free- no commission cuts here! If you’d like to onboard your entire team, office, or firm- check out our White Label Solutions starting at just $100 annually. Reach out to us and learn more: support@brokerassist.com




Which forms of payment are accepted on jobs?


We integrate with trusted and secure payment processors- Stripe, Plaid & Vopay. We accept ACH bank transfers and credit cards.




How do I receive payment?


You will set up ACH transfer to your bank account to receive payment.




How can I protect against another BrokerAssist agent or broker trying to steal my client?


As part of the BrokerAssist terms of use, all licensed agents and brokers who join are signing up to adhere to a non-solicit agreement. It states “Upon confirmation of a job, the assigned agents or brokers agree not to communicate with or solicit real estate services to each other’s clients during or after completion of the job, beyond the scope of work agreed to in order to complete the job.” We also recommend our upgraded White Label Solution for keep fractional assistance jobs internal to your team, office or firm. This helps ensure quality & ethics control.




Who is responsible for scheduling the actual job?


The requesting agent or broker is responsible for this and the chat feature is always available to coordinate further once the job is confirmed. This may vary depending on your local association rules and regulations. Be sure to do your due-diligence and manage your business accordingly.




What happens if a client or broker/agent cancels?


Cancellations must occur 1 hour or more before the start time of the job. Use the chat feature in the app to communicate with the collaborating agent and broker so everyone is informed. There is no charge if a job is cancelled. If cancelled within 1 hour of the start time, the requesting broker is still responsible for payment, unless agreed to otherwise between the two agents/brokers.




What happens if a client is late or does not arrive on time?


The requesting agent is responsible for payment. All agents and brokers agree to the terms of use which requires a 1-hour minimum cancellation policy.




What if no one offers to assist on my job or referral?


This could happen if you are an early adopter of BrokerAssist and as we are growing the network in your area. We sync our marketing efforts to help connect agents on jobs and referrals in areas we are still growing into. Help us make the platform more valuable to you by inviting your team, office or firm to deploy a White Label Solution. You can even earn $50-100 if you make an intro that leads to a successfully deployed White Label Solution. Also try increasing the payment or referral split for greater engagement from fellow brokers.





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Contact

support@brokerassist.com

+1.312.945.6190

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